Privacy Policy and Terms of Service

Effective Date: October 8, 2025

Welcome to Stem Cell Barbers (https://stemcellbarbers.com/, "we," "us," or "our"). This Privacy Policy and Terms of Service ("Agreement") governs your access to and use of our website, services, products, and any related offerings, including training programs, exosome products, and communications related to stem cell exosome hair restoration solutions for barbers ("Services"). By accessing or using our Services, you agree to be bound by this Agreement. If you do not agree, please do not use our Services.

We are committed to protecting your privacy and ensuring transparent practices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. Our Terms of Service outline the rules for using our Services.

Privacy Policy

1. Information We Collect

We collect information to provide, improve, and personalize our Services. This includes:

Personal Information: When you register for an account, sign up for newsletters, purchase products, enroll in training programs, or contact us, we may collect your name, email address, phone number, mailing address, payment information, and professional details (e.g., barber license information).

Communication Data: If you provide your phone number for verification, notifications, or support (e.g., via SMS or voice calls using third-party services like Twilio), we collect this to send one-time passwords (OTPs), confirmations, or updates. You consent to receiving such communications by providing your number.

Usage Data: Automatically collected information such as IP address, browser type, device information, pages visited, and interaction timestamps via cookies, web beacons, or similar technologies.

Payment Information: Processed through secure third-party providers (e.g., Stripe or PayPal); we do not store full credit card details.

Other Information: Testimonials, feedback, or uploaded content (e.g., images or documents) shared voluntarily.

We do not collect sensitive health data unless explicitly provided for investigational purposes related to our exosome products, and such data is handled with heightened care.

2. How We Use Your Information

We use your information for:

Providing and managing Services, including processing orders, delivering training, and shipping products.

Communicating with you, such as sending verification codes, order confirmations, promotional offers (with opt-out options), or support responses.

Verifying identity and preventing fraud, e.g., via toll-free SMS verification codes.

Improving our Services through analytics and research.

Marketing and advertising, subject to your consent or applicable laws.

Complying with legal obligations, such as tax reporting or regulatory requirements for biological products.

For SMS communications (e.g., verification via toll-free number 30489), we obtain your explicit consent by requiring opt-in (e.g., checking a box or providing your number during registration). Messages are transactional or service-related and comply with the Telephone Consumer Protection Act (TCPA). You can opt out by replying "STOP" to any SMS or contacting us.

3. Sharing Your Information

We may share your information:

With service providers (e.g., Twilio for SMS/voice verification, payment processors, shipping carriers) who are contractually obligated to protect it and use it only for specified purposes.

For business transfers (e.g., mergers or acquisitions).

To comply with legal processes, protect rights, or enforce our Agreement.

With affiliates or partners for joint services, with your consent.

We do not sell your personal information to third parties. International transfers, if any, comply with applicable data protection laws.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption for sensitive data and access controls. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Rights and Choices

Depending on your location, you may have rights to:

Access, correct, or delete your information.

Opt out of marketing communications or data sharing.

Withdraw consent (though this may limit Service access).

Request data portability.

To exercise these rights, contact us at [email protected]. We respond within 30 days (or as required by law). For SMS, opt out as noted above; we do not charge for opt-outs.

We retain your information only as long as necessary for the purposes described or legal requirements (e.g., 7 years for financial records).

6. Cookies and Tracking Technologies

Our site uses cookies for functionality, analytics (e.g., Google Analytics), and advertising. You can manage preferences via browser settings. Third-party links may have their own policies.

7. Children's Privacy

Our Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we learn of such collection, we will delete it.

8. Changes to This Policy

We may update this Policy to reflect changes in our practices or laws. We will notify you via email or site posting. Continued use constitutes acceptance.

9. Contact Us

For questions, email [email protected] or write to: Stem Cell Barbers Project, [Insert Address if Applicable], USA.

This Policy complies with applicable laws, including CCPA/CPRA (for California residents: we do not "sell" data as defined) and GDPR (for EU users: we act as a controller).

Terms of Service

1. Acceptance of Terms

By using our Services, you affirm you are at least 18 years old, legally competent, and authorized to use any payment methods. You agree to comply with all applicable laws, including those related to medical devices, biologics, and professional licensing (e.g., barber/cosmetology regulations). Our exosome products are for investigational use only and are not FDA-approved for hair restoration. They are provided under FDA 351(a) standards as biological products, but efficacy is not guaranteed, and use is at your own risk. Consult a qualified healthcare professional before use.

2. Description of Services

We offer educational training, exosome products sourced from mesenchymal stem cells (MSCs) for hair restoration applications, post-treatment products, and related resources for licensed barbers. Services may include virtual/in-person training, product sales, and support. Products are shipped domestically; international availability varies.

3. User Accounts and Responsibilities

You must provide accurate information during registration.

Keep your account secure; you are liable for unauthorized use.

As a barber, you represent that you hold a valid license to perform skin-breaking procedures where required.

Prohibited: Misuse of products (e.g., off-label medical claims), reselling without authorization, or violating intellectual property rights.

4. Orders and Payments

Product orders are subject to availability and acceptance.

Prices exclude taxes/shipping; payments are non-refundable except as required by law.

We reserve the right to refuse or cancel orders.

5. Intellectual Property

All content, trademarks, and materials are our property or licensed to us. You may not copy, modify, or distribute without permission. Testimonials may be used publicly unless you request otherwise.

6. Disclaimers

Services and products are provided "AS IS" without warranties. We disclaim liability for results, including hair regrowth efficacy, side effects, or regulatory compliance. No medical advice is provided; users assume all risks. Experimental nature means potential variability in outcomes.

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Total liability shall not exceed the amount paid by you in the past 12 months.

8. Indemnification

You agree to indemnify us against claims arising from your use of Services, including violations of laws or third-party rights.

9. Termination

We may suspend or terminate access for breach. Upon termination, obligations survive (e.g., payment, confidentiality).

10. Governing Law and Dispute Resolution

This Agreement is governed by U.S. federal and California state laws. Disputes shall be resolved via binding arbitration in [City, CA] under AAA rules, except for injunctive relief. No class actions.

11. Miscellaneous

Severability: Invalid provisions do not affect others.

Waiver: Non-enforcement does not waive rights.

Force Majeure: Excused for uncontrollable events.

Entire Agreement: Supersedes prior understandings.

For questions, contact [email protected].